Frequently Asked Questions (FAQs)

1. What is the warranty policy for Regul Silver jewelry?

We offer a 1-year repair warranty on all jewelry purchased directly from us. please note this warranty does not apply to products purchased through third party retailers. This covers any defects in materials or workmanship under normal use. If you encounter any issues, please contact us, and we'll be happy to assist you.

2. How do I initiate a warranty claim?

To initiate a warranty claim, please reach out to our customer support team via email, phone, or social media with your proof of purchase and a description of the issue. We will guide you through the process from there.

3. What is covered under the warranty?

Our warranty covers defects in materials and workmanship. It does not cover damage caused by misuse, accidents, or unauthorized modifications.

4. Can I order custom jewelry from Regul Silver?

Absolutely! We specialize in creating custom pieces tailored to your preferences. You can choose from our selection of high-quality authentic gemstones and collaborate with our skilled designers to bring your vision to life.

5. How long does it take to produce custom jewelry?

The average production time for custom jewelry is between 30 to 45 days. This allows us to ensure each piece meets our high standards of craftsmanship and quality.

6. What is the process for ordering custom jewelry?

To start a custom order, please contact us with your design ideas, preferred materials, and budget. Our team will work closely with you to finalize the design and provide a timeline for production.

7. Can I make changes to my custom order after it has been placed?

Changes can be made to your custom order within the first 48 hours after placement. After this period, alterations may not be possible as production will have commenced.

8. What materials can I choose from for custom pieces?

We offer a variety of materials including sterling silver, authentic turquoise, and other rare mineral gemstones sourced from reputable mines and workshops.

9. How can I ensure the authenticity of the gemstones used in my custom jewelry?

We source our gemstones from trusted suppliers and provide photos of the process upon request. Our team is committed to maintaining transparency and quality in all our products.